IT Support Engineer — Onsite & Remote Service Desk

AWD online is seeking an IT Support Engineer / Service Desk Analyst to deliver hands-on deskside support at client sites while also providing remote service desk assistance. You’ll troubleshoot Windows 10/11 and Microsoft 365, manage onboarding/offboarding, and resolve business application issues on a mix of on-site and remote work, within an ITIL framework.

You’ll handle ticketing and prioritization, maintain clear updates for customers, and collaborate with MSP teams to ensure high-quality