IT Support Engineer — Onsite & Remote with Bonus

AWD online is seeking an IT Support Engineer / Service Desk Analyst to provide hands-on deskside support across multiple client sites in London and remote support from the office.

You will troubleshoot Windows 10/11 and Microsoft 365, assist with onboarding/offboarding, manage ServiceNow-like tickets, and resolve business application issues while adhering to ITIL processes. A strong customer focus and clear English communication are essential.