IT Support Engineer - Paddock Wood

Salary: £28,000 - 30,000 per year

Requirements

• Minimum 1 years experience in a similar IT role
• Ideally experience within an MSP, although other industries will be considered
• Experience providing a high level of 1st line support to clients and users
• Ability to provide desktop, networking, and infrastructure support
• Experience with Microsoft technologies, including Windows OS and Microsoft 365
• Basic networking fundamentals, including LAN, DNS, and DHCP
• Active Directory experience
• Excellent communication skills and confidence liaising with colleagues and clients of all levels
• Access to your own vehicle

Responsibilities

• Act as the first point of contact for questions and queries
• Complete 1st line tickets with a high degree of accuracy and attention to detail
• Ensure tickets and queries are completed within agreed SLAs
• Carry out hardware and software installations
• Set up printers, routers, PCs, and AV equipment
• Escalate unresolvable issues to more senior engineers
• Maintain a high level of customer service for clients at all times

Technologies

• Active Directory
• Hardware
• Support
• LAN
• Microsoft 365
• Windows
• Office 365

More

We are a leading IT service provider experiencing exciting growth and are looking to add an IT Support Engineer to our team on a full-time, permanent basis. This is an excellent opportunity to join a successful business that is a leader in its field, supporting a broad range of clients while learning from 2nd and 3rd line engineers.

last updated 36 week of 2026