IT Support Lead – Insurance
Oliver James Associates
Salary
70000 - 75000
Location
City of London, London, UK
Contract
Permanent
Industry
Life Insurance
Contact
Joss Lawrence
IT Support Lead | London | Hybrid | Up to 75,000
We are recruiting on behalf of a leading Insurance organisation looking for an experienced IT Support Lead to oversee service delivery and drive improvements across its IT support function.
The role will combine IT operations, service management and stakeholder engagement, with responsibility for ensuring effective support, managing escalations and improving service performance.
Key responsibilities:
Oversee IT support operations and manage escalated incidents.
Drive service improvements, reporting and performance management.
Manage third-party support providers and service delivery.
Support IT controls, audit requirements and compliance activities.
Work with technical teams to ensure new systems are effectively supported.
Key experience:
Significant IT Service Desk leadership or senior IT Operations experience
Strong knowledge of ITIL and IT service management.
Experience with IT controls, SOX/ITGCs and external audits.
Knowledge of Microsoft 365 environments.
Strong stakeholder management and communication skills.
Location: London
Hybrid: 3 days per week in the office
Salary: Up to 75,000
Reference: WJ-5641_160483