IT Support London

About the role

We’re looking for a TechSupport Engineer based out of our London office. This is a hybrid role - 4 days per week on-site and one day working from home.

What You’ll Do

• Device lifecycle management : assist with laptop procurement, setup, returns, and secure wiping
• Office IT support : provide on‑hand support to our colleagues in our London office
• AV support : ensure meeting rooms and AV equipment are running reliably
• End‑user support : handle inbound support requests and be a friendly first point of contact for the team
• Onboarding : run IT onboarding calls for new joiners
• New IT projects : contribute to Tech Ops initiatives
• Automation and tooling : build automations and Slack bots to streamline repetitive work
• Documentation : write and maintain clear internal IT documentation and guides

What you bring

• A friendly, end‑user focused attitude. You genuinely enjoy helping people solve problems.
• Strong organisational skills and a proactive mindset
• Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
• A willingness to learn new tools and technologies quickly
• Clear written and verbal communication skills

Bonus

• Prior experience in a high growth / startup environment
• Experience in a customer or public‑facing role
• Familiarity with bash scripting

What we offer

At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer:

• Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package.
• Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.
• We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we’ll be happy to discuss specific salary details during our initial conversation.
• Annual company off‑sites; the last ones were in Croatia, Portugal and Switzerland.