IT Support Manager | Flexible Hours & Remote Support Lead

The Royal Orthopaedic Hospital NHS Foundation Trust is seeking an IT Support Manager to oversee and coordinate IT support services across the Contact Centre and field-based Desktop Support teams. You will ensure a consistent, high-quality service for all users and provide technical guidance to project teams.

Key duties include implementing ITIL-aligned processes, managing incident information & SLAs, automating manual workflows, publishing training materials, and leading a team to deliver