IT Support Manager Ottawa

Lead IT support in Ottawa using client management and technical communication skills while coordinating experienced technology teams and services. Symple IT supports professional businesses locally.

This IT Support Manager position requires ten years of IT support experience and customer management experience. You will help provide ongoing technical support, from technology deployment and rollout to break/fix, risk mitigation, and user support. The work includes managing junior and intermediate technicians while maintaining client service.

Key Responsibilities:

• Manage junior and intermediate technicians completing assigned tasks
• Provide ongoing IT support to professional businesses
• Coordinate technology deployment and rollout activities
• Handle break/fix, risk mitigation, and user support
• Track and report time across work activities

Requirements:

• Ten years of experience in an IT support role
• Experience dealing with external clients and customer management
• Experience managing technicians delivering IT services
• Excellent written and verbal English communication skills
• Ottawa area residence or plans to relocate

Bring IT leadership, client management, and technical communication skills to Symple IT's Ottawa support services and professional business customers.