IT Support & Security Analyst

In this hybrid role, you act as the primary technical contact for two office sites, blending frontline IT support with proactive security administration. You will support hardware, accounts, and patching while strengthening security across endpoints, cloud services, and networks. You’ll work with cross‑functional teams to maintain compliant controls and rollout AI productivity tools. This is a hands‑on position at a growing platform focused on improving the rental experience for agents, landlords, and tenants.

• 25 days holiday (plus UK Bank holidays)
• up to 32 days with annual leave year increment
• bi-weekly coaching with Sanctus
• fully-paid parental leave for 3 months
• Great Place to Work - certified
• annual development fund to support personal/professional goals

• Front-line helpdesk and on-site support for hardware, connectivity, and ticketing (Freshservice) across Sheffield and Lincoln
• Identity and cloud administration, including user lifecycles, access permissions, policies, and Google Workspace configurations
• Device and patch management using Google MDM, Hexnode, and Intune with automated patch scheduling via Action1
• Security and incident operations: monitor, investigate, and remediate alerts across SentinelOne, GCP, and email security tools
• Support networking and VPNs (Cisco Meraki), maintain SOPs and audit evidence for security assessments, assist internal AI tool rollouts

• Experience in IT support, systems engineering, or security operations
• Hands-on admin experience with macOS, Windows, or ChromeOS
• MDM tools experience (Hexnode, Intune, Google MDM)
• ISMS compliance experience (Vanta, Drata, or Sprinto) aligned with Cyber Essentials and ISO 27001
• Proactive troubleshooter who can differentiate between issue resolution and escalation
• Strong communication skills to explain security to non-technical colleagues and collaborate with senior engineers

• Proactive problem solving
• Clear, non-technical communication
• Collaborative mindset with cross-functional teams
• macOS, Windows, ChromeOS administration
• MDM tools (Hexnode, Intune, Google MDM)
• Google Workspace administration