IT & Software

IT Support Services Analyst

Clarivate Analytics

London · Greater London · United Kingdom

Overview

In this role you will deliver onsite and remote IT support across London, Cambridge and Jersey, focusing on end-user computing, Microsoft 365, mobility, collaboration tools and meeting-room tech. You will work with cross-EMEA colleagues, managing local priorities while aligning with shared service standards. The role involves troubleshooting hardware, software, and connectivity issues and supporting executive stakeholders with high-quality service. You will contribute to workplace modernization, governance and security initiatives while maintaining strong user communication and ownership.

Responsibilities
  • Provide onsite and remote IT support for UK locations
  • Troubleshoot hardware, software, mobile devices, and connectivity issues
  • Deploy, configure and support laptops, desktops, mobile devices and peripherals
  • Support Microsoft 365, Teams, collaboration tools, and endpoint environments across multiple OS
  • Manage device provisioning and asset lifecycle, including inventory records
  • Support meeting room, conferencing and audiovisual technologies
  • Deliver high-quality support to employees and senior leaders
  • Collaborate with stakeholders and Workplace Services teams to meet technology needs
  • Maintain ownership of support requests and escalate complex issues as needed
  • Contribute to process improvements, documentation, and security/governance compliance
Key requirements
  • 2+ years in IT support or End User Computing
  • Hands-on Windows support (Windows 10/11)
  • Experience with laptops, desktops, mobile devices and peripherals
  • Experience with Active Directory and/or Microsoft Entra ID (AAD) and basic networking (TCP/IP, DNS, DHCP, VPN)
  • 2+ years using IT service management platforms (e.g., ServiceNow)
  • Ability to manage competing priorities and communicate with senior stakeholders
  • Professional communication with stakeholders
  • Ability to work independently and manage priorities
  • Collaborative mindset and cross-functional teamwork
  • Windows 10/11 support
  • Active Directory and Microsoft Entra ID (AAD)
  • Networking fundamentals (TCP/IP, DNS, DHCP, VPN)

Reference: WJ-747_30202534

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