IT & Software

IT Support Specialist

Ampstek

Ulverston · England · United Kingdom

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Role: IT Support Analyst

Location: Ulverstone, UK

Duration: Contract

Job Description

  • Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets
  • Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
  • Respond to customer inquiries, feedback, and compliments
  • Use Remote Desktop tool to assist the end users as required
  • Diagnose and resolve software and hardware incidents, including operating systems related incidents
  • Install and configure new IT software
  • Ability to multi-task and operate under pressure
  • Other Service Desk related tasks

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Reference: WJ-766_21911308

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