IT Support Specialist
Sony Interactive Entertainment America
Overview
In this IT-focused role, you will deliver support for game development teams, covering desktops, devices, and infrastructure to ensure reliable work environments. You’ll collaborate with IT and development teams to resolve incidents, run projects, and maintain security-aligned, efficient workstations. The role supports a large-scale PlayStation ecosystem with a culture of innovation and service excellence. You will help shape a high-quality IT experience for developers and stakeholders.
Responsibilities- Provide IT support services to game development teams
- Support the service desk by logging, updating, and resolving tickets within SLAs
- Diagnose and resolve incidents involving desktops, laptops, peripherals, accounts and mobile devices
- Contribute to desktop and infrastructure projects (workstation refreshes, software rollouts, office moves, hardware lifecycle management, process improvements)
- Install and configure hardware, software and User Profiles + Groups
- Onboard/offboard users, provision devices, support accounts and access tasks
- Maintain relationships with Studio stakeholders
- Maintain service performance against SLAs and escalate/report issues
- Maintain accurate documentation of support activities and solutions
- Minimum 3+ years’ IT Support experience
- Good working knowledge of Windows; macOS exposure; Linux desirable
- Experience with service desk operations and support processes (ServiceNow Knowledge desirable)
- Experience with Desktop hardware issues
- Experience with Active Directory, Group Policy, Entra and JAMF; Ivanti, VMWARE, Qualys and DOMO desirable
- Strong problem-solving, attention to detail, communication and interpersonal skills
- Ability to prioritise tasks and work under guidance
- Proactive, accountable, customer-focused mindset
- Strong communication
- Interpersonal skills
- Problem-solving
- Windows
- macOS
- Linux (desirable)
Reference: WJ-747_30164501