IT Support Specialist

Responsible for the continuous support of IT infrastructure

Salary range: $58,000-60,000

Specific Accountabilities:

• First-level contact and problem resolution for all users with PC hardware, software and applications
• Effective use of the ticketing system to record, track, and follow-up on open incidents and ensure resolution is within the SLA’s
• Support for production computer and device peripherals (label printers, integrated scales, wireless handheld scanners, plant floor computers, tablets, mobile phones)
• Support and administration of system applications – time and attendance, company ERP system, and other duties as assigned
• Supporting accurate and timely IT problem resolution
• Perform timely hardware and software upgrades and /or deployment as required
• ERP system account setup and access administration projects and duties as assigned
• Coverage for planned and unplanned absences which could compromise our policies, procedures and programs
• Acts within Company philosophy
• Seek continuous improvement in company policies and procedures

Ideal Qualifications:

• Knowledge in Software as a service, Infrastructure as a service, Cloud-computing, and Citrix delivered applications and environments
• Knowledge of Microsoft Operating systems (10, 11), Office 365, Sharepoint, Excel, Word, PowerPoint
• Ability to diagnose problems, perform repairs on IT assets
• Flexible, independent and motivated
• Team player with ability to work under pressure
• Knowledge of workstation and application setup and installation