IT Support Specialist — First-Line Desk

The University of Sheffield is a remarkable place to work, offering excellent benefits and hybrid work opportunities. The Service Desk Analyst role focuses on first-line IT support for students and staff, handling queries across phone, chat, Self Service, and in-person help, with a strong emphasis on customer service and accurate record-keeping.

You will document interactions, resolve issues or escalate to specialist teams, contribute to knowledge bases, and help maintain a high standard of