IT & Software

IT Support Specialist _ Guernsey

BCIC Swiss

Daliburgh · Scotland · United Kingdom

Skills: Troubleshooting, Problem Solving, Help desk & ticketing systems, Windows & macOS support, Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) IT Support Specialist in UK.

Responsibilities

  • Provide first- or second-level contact and problem resolution for customer issues.
  • Work with third-party vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office and Cisco Jabber authorized.
  • Should have basic knowledge of the Mac operating system to support Apple PC users.
  • Install, upgrade, support, and troubleshoot printers and computer hardware.
  • Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

  • Must hold a valid work permit in UK.
  • Several years of experience in the IT field.

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Reference: WJ-5107_13633816

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