IT Support Specialist Linux Microsoft 365

Support internal users across Microsoft 365, Linux, VPN, and business applications as an IS Product Support Specialist II. Troubleshoot access and system issues.

This experienced support position provides Level 1 and Level 2 assistance for internal information systems and business applications. You will investigate incidents, manage access, support onboarding, maintain documentation, and communicate with technical and non-technical users. The work includes Windows and Linux administration, monitoring, and operational maintenance.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support
• Troubleshoot applications, authentication, VPN, and connectivity
• Support onboarding, offboarding, and role changes
• Maintain incident records and knowledge-base documentation
• Coordinate incident resolution with teams and vendors

Requirements:

• Minimum five years of relevant support or operations experience
• Microsoft 365 support experience
• Comfort with Linux systems and command-line tools
• Understanding of permissions, authentication, and access management
• Strong troubleshooting, communication, and documentation skills

Apply your Microsoft 365, Linux, troubleshooting, and access-management experience to dependable internal technology support and operations.