IT Support Team Lead - ITIL-Driven Service Excellence

Xact Placements Limited in Reading is seeking a Head of 2nd & 3rd Line Support to lead the teams, drive performance, and ensure SLAs are met. You will design and document cutting-edge infrastructure using ITIL principles and best practices, collaborating with the Service Desk Manager to guide incident resolution and service delivery.

Ideal candidates have a track record in IT managed services, strong leadership, and the ability to explain technical concepts to senior stakeholders.