IT Support Technician

IT Support & Administration Provide help-desk services; install, configure, and maintain hardware and software; diagnose and resolve PC issues; and manage devices, software licensing, and phone plans.

Systems & Infrastructure Ensure seamless connectivity between devices, file servers, email servers, and ERP systems; coordinate troubleshooting, repairs, and data restoration; escalate to third-party providers as needed.

Development & Reporting Create and modify SQL queries and SSRS reports; develop C#/.NET customizations; assist in building small-scale applications and external service integrations.

Evaluation & Security Participate in hardware/software evaluations and purchasing references; assist the IT Technical Lead with cybersecurity scoping and recommendations.

Education & Certifications

• Bachelor's degree in Information Technology, Computer Science, or related field


• Additional certifications (CompTIA Network+, Security+) are a bonus

Technical Skills

• Proficiency in SQL and at least one programming language (C#, Python, or similar)


• Working knowledge of Windows environments and Microsoft Office


• Basic understanding of networking concepts (TCP/IP, LAN/WAN)


• Familiarity with Active Directory, DNS, and DHCP

Experience

• Some experience in an IT support or coordinator role


• Exposure to ERP software (Epicor or similar) is a plus

Soft Skills

• Strong communication skills with both technical and non-technical audiences


• Collaborative team player with a strong work ethic


• Good organizational and time management skills


• Analytical and problem-solving abilities


• Ability to work under pressure and meet deadlines