IT Support Technician

WE’RE HIRING – IT SUPPORT TECHNICIAN | MITCHAM

The Centura Group is looking for an IT Support Technician to join our IT Department in Mitcham.

Established in 2006, Centura Group is the holding company for a number of specialist construction businesses operating across the UK and international markets. Our companies have a long-standing reputation for quality, integrity and delivering exceptional service to our clients.

This is a great opportunity for someone with hands-on IT support experience who enjoys problem-solving, supporting users and working across a varied IT environment.

What you’ll be doing:

• Providing 1st and 2nd line technical support to colleagues

• Diagnosing hardware, software, network and printer issues

• Setting up new users, accounts and permissions

• Managing employee IT onboarding and offboarding

• Supporting Microsoft 365, including Outlook, Teams, OneDrive, Word and Excel

• Managing Windows and mobile devices using Microsoft Intune

• Troubleshooting Wi-Fi, VPN, DNS and DHCP connectivity issues

• Maintaining laptops, desktops, printers and meeting room technology

• Supporting server, storage and backup administration

• Assisting with cybersecurity, MFA, endpoint protection and Cyber Essentials compliance

• Maintaining IT equipment and software licence inventories

• Supporting IT projects, hardware refreshes and Microsoft 365 deployments

• Creating and maintaining technical documentation and user guides

What we’re looking for:

• Experience supporting Windows 11 and Microsoft 365

• Experience with Active Directory, Microsoft Entra ID and Microsoft Intune

• Understanding of TCP/IP networking, DNS, DHCP, VPNs and Wi-Fi

• Experience with hardware troubleshooting and PC builds

• Familiarity with remote support software and IT ticketing systems

• Strong problem-solving and troubleshooting skills

• Excellent communication and customer service skills

• Ability to prioritise workloads and manage multiple support requests

• Full UK driving licence

We’re looking for someone who is technically capable, approachable and enjoys helping people. You’ll be joining a varied working environment where no two days are quite the same, with the opportunity to support users across the business while developing your technical knowledge and experience.