IT Support Technician | Balmoral NB

Head office | ALPA
258 Rue Drapeau
Balmoral, NB E8E1H3, CAN

Description

About ALPA Equipment Ltd.

ALPA Equipment Ltd. is a family-owned business that has proudly served the forestry, construction and agricultural industries for 50 years. With our Head Office in Balmoral, NB, and branch locations throughout New Brunswick and Nova Scotia, we proudly serve customers across the Atlantic Provinces and Eastern Quebec.

Join ALPA Equipment Ltd. and be part of a company where people truly matter and are seen as our greatest strength. We are a well-established and respected organization with a strong reputation. We offer a friendly, fast-paced work environment where no two days are the same. If you’re looking for stability, respect, and a workplace where your contribution is valued, ALPA Equipment Ltd. is the place to grow your career.

Position Summary

ALPA Equipment Ltd. is seeking a skilled and customer-focused IT Technician to join our team at our head office in Balmoral, New Brunswick. Working alongside the IT team, you will provide technical support to over 160 employees across multiple locations by managing support requests, troubleshooting hardware and software issues, and resolving network and connectivity problems. Your role will be important in keeping our technology running smoothly, supporting daily operations, and helping the organization continue to grow.

Key Responsibilities

• Manage and respond to IT support tickets and requests.
• Help employees by phone, email, or in person with computer, cell phone, network, and other technical issues.
• Troubleshoot and resolve hardware, software, and connectivity problems.
• Provide support for Microsoft 365, SharePoint, Teams, and other business systems.
• Set up, configure, and maintain computers, mobile devices, user accounts, and other IT equipment.
• Assist employees with software, system access, and general IT questions.
• Keep records of IT issues and solutions.
• Work with the IT team to resolve issues quickly and minimize downtime.
• Assist with general IT maintenance, updates, and equipment setup.
• Provide professional and helpful technical support in both French and English.

Qualifications & Requirements

• Post-secondary education in IT, computer systems, networking, or a related field.
• Previous experience in an IT support, help desk, or technical support role.
• Fluent in both French and English, written and spoken.
• Knowledge of Microsoft 365, SharePoint, Teams, computer hardware, mobile devices, and networking.
• Strong problem-solving skills, teamwork, patience, and a customer-focused attitude.
• Ability to manage multiple support requests, prioritize tasks, and work independently.
• Must be available to work on-site at our head office in Balmoral, NB.

What We Offer

• Extended health and dental coverage
• Life insurance and long-term disability insurance
• Employee & Family Assistance Program
• Company pension plan
• The opportunity to influence the future direction of technology within a growing and respected family-owned organization

Build Your Career With ALPA

At ALPA Equipment Ltd., we're looking for more than technical expertise and we're looking for someone who enjoys solving problems, embraces continuous learning, builds strong relationships, and wants to make a meaningful contribution to a growing organization.

If you're looking for an opportunity to influence the future of technology while building your career with a respected family-owned company, we'd love to hear from you.