IT Support Technician: Fast, Hands-On Helpdesk Pro

Phyllis Tuckwell IT team requires an experienced IT Support Technician to provide responsive, first and second-line support across the organisation. You will handle Windows 11 devices, Microsoft 365 services, AD and Entra ID accounts, printers, peripherals, and general connectivity.

You will log and resolve incidents, manage tickets, and escalate complex issues as needed while maintaining accurate ticket notes and asset records.