IT Support Technician Microsoft 365

Support Microsoft 365 and end users as an IT Technician I with the City of Dawson Creek in British Columbia. Work full time, 40 hours weekly.

This IT Technician I provides service desk support and operational assistance for City information technology services. The position handles Microsoft 365, user onboarding, device configuration, and technology assets. Collaboration and cross-training support reliable services and continuity.

Key Responsibilities:

• Provide technical support by phone, email, remote tools, and in person
• Resolve service desk requests and incidents, escalating when required
• Configure, deploy, maintain, and troubleshoot end-user devices
• Coordinate employee onboarding and offboarding activities
• Provide user training and technology guidance

Requirements:

• Two years’ information technology support experience or equivalent education
• Certificate, diploma, or post-secondary education in a related discipline
• Knowledge of service desk operations and Microsoft 365 applications
• Basic networking, device management, account administration, and cybersecurity knowledge
• Valid Class 5 Driver’s License

Apply IT support, Microsoft 365, troubleshooting, and user service skills as the City of Dawson Creek’s IT Technician I.