IT Support Technician Microsoft 365

Support Microsoft 365 users as an IT Technician I with the City of Dawson Creek, providing service desk assistance through multiple channels.

This full-time, permanent position delivers end-user support across City information technology services. You will manage service desk requests, configure devices, support onboarding, and provide user education. The work includes Microsoft 365 applications, business technologies, and operational assistance.

Key Responsibilities:

• Provide technical support by phone, email, remote tools, tickets, and in person
• Resolve service desk requests and incidents, escalating issues when required
• Configure, deploy, maintain, and troubleshoot desktops, laptops, and mobile devices
• Coordinate account setup, access provisioning, equipment deployment, and account removal
• Train users on technology systems and services

Requirements:

• Two years of information technology support experience or equivalent education
• Certificate, diploma, or post-secondary education in information technology or related discipline
• Knowledge of service desk operations and Microsoft 365 applications
• Basic networking, device management, account administration, and cybersecurity knowledge
• Valid Class 5 Driver's License and sound troubleshooting judgment

Apply IT support, Microsoft 365, device management, and service desk skills within the City of Dawson Creek.