IT Support Technician Microsoft 365

Support City technology services with Microsoft 365 expertise and practical troubleshooting as an IT Technician I in Dawson Creek. Deliver assistance through multiple service channels.

Reporting to the IT Manager, this entry-level IT Technician I provides end-user support and operational assistance. You will handle service desk requests, user account administration, device management, and common business technologies. The position supports reliable information technology services through teamwork and cross-training.

Key Responsibilities:

• Provide technical assistance by phone, email, remote tools, and in person
• Resolve service desk incidents and escalate issues when required
• Support Microsoft 365, email, collaboration, and productivity applications
• Configure, deploy, maintain, and troubleshoot end-user devices
• Create documentation, user guides, and knowledge base articles

Requirements:

• Two years of information technology support experience or equivalent
• Information Technology, Computer Science, or related post-secondary education
• Knowledge of service desk operations and Microsoft 365 applications
• Basic networking, device management, account administration, and cybersecurity knowledge
• Valid Class 5 Driver's License

Apply Microsoft 365, troubleshooting, and service desk skills while supporting Dawson Creek staff and dependable City technology services.