IT Systems Lead - Transformation & Special Projects

IT Systems Lead – Transformation and Strategic Projects

London or Milton Keynes

Salary

- depending on experience + benefits

What Sets Us Apart

At MHA, we’re about people first – our people, our clients, and the communities we serve. As one of the UK’s top 11 accountancy firms and a proud member of Baker Tilly International, the 9th largest network in the world, we are a hub of global knowledge with a strong local commitment.

Our people-focused approach truly sets us apart. Here, you won’t just be another face in the firm; you’ll be part of an ambitious, driven team dedicated to continuous learning and growth. We invest in our people because they are the foundation of our success. With access to unparalleled resources and award-winning development programmes, you’ll have the freedom to shape your career while making a meaningful impact.

We take immense pride in being awarded gold for Investors in People. This recognition reflects our deep commitment to nurturing talent and ensuring every individual feels valued and supported.

Purpose of the role

You will be a dynamic, confident and driven IT professional with excellent communication and stakeholder management skills. You will have a natural ability to build trusted relationships, influence decision-making and lead complex initiatives across the organisation.

The IT Systems Lead will be responsible for leading the successful delivery of high-profile business and technology projects that support the firm's strategic objectives. These may include business transformation programmes, system implementations, acquisitions and integrations, major upgrades and other complex initiatives involving multiple workstreams, suppliers and senior business stakeholders.

Working closely with the Head of IT Systems and business leaders, you will provide end-to-end leadership for strategic projects, from initial discovery and business case development through to implementation, adoption and transition into business-as-usual support.

You will coordinate technical teams, business representatives and third-party partners to ensure projects are delivered successfully, balancing scope, quality, timescales and business benefit.

Alongside project delivery, you will act as the lead for designated business systems, developing deep subject matter expertise, identifying opportunities for improvement and delivering continual enhancements to maximise business value. You will analyse systems, data and business processes to identify opportunities for automation, integration and operational efficiency, creating roadmaps that align with the firm's IT strategy.

The role requires flexibility to move between strategic transformation initiatives and operational systems leadership, providing expert guidance across both project delivery and the ongoing management, optimisation and support of the firm's technology estate.

Qualifications / Experience:

• Project management
• Business Analysis
• Microsoft 365 certification highly desirable
• Microsoft Data and AI certification highly desirable

Essential skills:

• Minimum 3 years’ experience supporting and managing systems in a similar business context
• In depth knowledge of systems, data and integration and the associated principles
• Highly skilled in the analyse and manipulation of data
• Ability to build accurate and visually compelling reporting using tools such as Power BI
• Experience creating requirements specification and taking them to market for solutions
• Excellent knowledge of Microsoft products, particularly Office 365 and Microsoft Power Apps
• The use of automation technology to improve business process would be a distinct advantage
• A good general knowledge of end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems
• A broad understanding of technology and a good level of awareness of technical concepts
• An understanding of project management principles

Main Responsibilities

Transformation & Strategic Projects

• Lead the delivery of strategic business and technology projects, ensuring successful outcomes across scope, budget, quality and timescales.
• Deliver complex initiatives involving multiple workstreams, business functions, suppliers and technical teams.
• Lead systems implementation, acquisition and integration projects, ensuring effective coordination across all stakeholders.
• Develop project plans, governance documentation, RAID logs and executive reporting.
• Manage project risks, issues, dependencies and resource planning.
• Ensure smooth transition of completed projects into operational support.

Stakeholder Leadership

• Build strong relationships with senior stakeholders across the business.
• Act as the primary technology representative for strategic projects.
• Chair project boards, steering groups and systems working groups.
• Produce business cases and present recommendations to senior leadership.
• Manage competing stakeholder priorities while maintaining delivery focus.
• Act as subject matter expert for designated business systems.
• Develop and maintain system roadmaps aligned to business strategy.
• Lead business analysis, process mapping and solution design.
• Identify opportunities for automation, integration and process improvement.
• Drive adoption of business systems through training, communication and engagement.
• Oversee system enhancements and continuous improvement initiatives.

Operational Systems Management

• When strategic project commitments allow, the IT Systems Lead will also undertake the responsibilities expected of a senior systems lead by:
• Supporting and enhancing core business systems.
• Managing upgrades, releases and system improvements.
• Investigating complex issues and coordinating resolution.
• Managing third-party suppliers.
• Maintaining technical documentation and support materials.
• Monitoring system performance, security and usage.
• Supporting governance and compliance activities.
• Ensure that a professional, courteous and proactive IT service is always delivered to our customers
• Ensure that written work is delivered to a continual high standard and that all the appropriate firm policies for document release are adhered to
• Ensure that all information is kept secure and not disclosed inappropriately
• Ensure that the operations under your management and control sustain the appropriate level of quality assurance standards
• Accept additional responsibilities as specifically requested by the Head of IT Systems and Security
• Ensure you always project a professional image
• To comply with, and ensure that your colleagues comply with, all required firm procedures
• To carry out your duties in accordance with the firm’s Equal Opportunities and Health and Safety policies at all times
• To maintain high standards of quality of work, personal presentation and personal conduct
• To hold a valid driving licence

Rewards That Resonate

You’re more than a number to us; you’re an individual with unique talents and aspirations. Our benefits are designed to support your well-being, foster your professional growth, and recognise your contributions.

Agile Working:

Enjoy the flexibility of core hours from 10AM to 2PM and two home working days, allowing you to balance your work and personal commitments seamlessly.

33 days holiday

Inc. bank holidays, plus the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days)

Competitive salary package

Employee recognition awards:

Outstanding Performance Award Bonus and other recognition initiatives.

New and improved programme for succession planning

and supportive management structure to help you realise your potential

Employee Assistance Programme:

Access a free confidential 24-hour support service, including unlimited counselling sessions and virtual doctors available for you and your family.

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