IT & Systems Manager

The IT & Systems Manager is accountable for the delivery, security, resilience and continuous improvement of all IT systems, infrastructure and end-user technology across TREAT-NMD.

The role combines hands-on technical delivery with ownership of strategy, budget, supplier relationships and compliance. You will contribute to setting the IT roadmap, manage the IT support function, and remain personally involved in escalated technical work, systems administration and project delivery.

You will own all ICT equipment, access, logs and replacements, along with the TREAT-NMD Azure and AWS environments and managed security.

You will also act as the technical owner of our ISO 27001 accreditation, leading policy implementation, information security and compliance activity, and supporting audits and certification maintenance.

Working closely with our outsourced data compliance partner, the project team and the external software build engineers, you will help translate developer and supplier language into terms colleagues across the organisation can act on, and ensure the technology architecture, data handling and security arrangements meet both project and organisational requirements.

You will also contribute directly to the software build itself, this is a genuinely innovative product with the potential to make a tangible difference for the NMD Network and the patients and researchers it serves. This contribution matters well beyond the life of the grant. TREAT-NMD intends to take the results of the project forward to their full potential, and the postholder will be central to that continuity, understanding the architecture built to date within the project, contributing to the final build, and taking ownership of its maintenance and future development as a permanent part of our technology internal resource in our team.

The role is on site a minimum of 3 days per week and available for urgent team queries.

Essential

• Demonstrable line management within the most recent 5 year period
• Minimum 5 years' experience in IT support, infrastructure or systems roles, including time at senior, lead or supervisory level
• Demonstrable experience owning or substantially running an IT estate, ideally in a small or lean team where breadth was required
• Strong hands-on Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
• Experience with Entra ID / Active Directory, user management, group policy and OU structure
• Experience supporting Windows 10 and 11 desktop environments
• Practical experience of cloud environments — Azure and/or AWS — including administration and cost awareness
• Working knowledge of information security practice and a recognised framework such as ISO 27001, Cyber Essentials or equivalent
• Experience managing third-party suppliers, contracts or outsourced support arrangements
• Strong troubleshooting skills with the ability to diagnose and resolve issues methodically
• Excellent communication skills, able to explain technical issues clearly to non-technical colleagues and senior stakeholders
• Ability to prioritise competing demands and manage multiple workstreams simultaneously
• Customer-focused approach, with a professional and patient manner when supporting end users
• Comfortable working autonomously while collaborating effectively across the organisation
• Genuine appetite to grow the role, the function and your own capability over the next three years

Desirable

• Experience of budget ownership, forecasting or procurement (for future development in the role)
• Line management, mentoring or team-building experience
• Experience contributing to or leading an ISO 27001 certification or surveillance audit
• Windows Server 2019/2022, including Active Directory, DNS, DHCP and File Services
• Virtualisation platforms Hyper-V or VMware
• Hybrid identity environments
• Mobile Device Management (MDM) Intune, JAMF or similar
• Networking fundamentals LAN, WAN, VPN, VLANs, managed switches, Wi-Fi and firewalls
• PowerShell scripting for administration and automation
• Experience using an ITSM ticketing platform (any vendor)
• Backup solutions and disaster recovery planning and testing
• Experience advising or collaborating with international colleagues
• Understanding of communication dynamics in collaborative, cross-sector projects
• Experience in a similar organisation or sector (charity, research, non-profit or membership network)
• Excellent documentation skills and a process-driven approach