IT & Software

IT Tech Leader

Motorway

Brighton · England · United Kingdom

Overview

As IT Team Leader at Motorway, you will guide the IT support function in a cloud-first environment, ensuring colleagues are productive and well-supported. You’ll oversee the full employee IT lifecycle, maintain critical systems, and drive impactful improvements across the tech stack. You’ll balance hands-on problem solving with leading long‑term IT projects and mentoring teammates to become SMEs. This is a role at a fast-growing, technology-driven scale‑up with a clear impact on daily operations and employee experience.

Pay / Benefits

  • competitive salary
  • equity scheme
  • 25 days holiday
  • sea-front office with bi-weekly massages
  • private medical insurance (BUPA)
  • life assurance,pension scheme (5%)

Responsibilities
  • Provide proactive, friendly technical support to the entire team with clear communication
  • Troubleshoot and resolve issues to ensure team members have the right equipment and knowledge
  • Proactively suggest and implement IT improvements to enhance systems
  • Prioritize tasks and balance daily support with long-term IT projects
  • Continuously learn and develop technical skills
  • Serve as a 3rd line support function and SME to the IT Service team
  • Lead and mentor team members to develop into SMEs and address knowledge gaps
  • Identify bottlenecks in ticket resolutions and streamline processes

Key requirements
  • 3+ years of hands-on IT support or helpdesk experience
  • Experience supporting both macOS and Windows in a business environment
  • Strong troubleshooting and ownership of issues from reporting to resolution
  • Excellent communication and interpersonal skills
  • Experience in a modern, cloud-first tech stack with exposure to SSO, MDM (Jamf, Intune), Google Workspace
  • Knowledge of Networking, AV systems, cloud telephony, Zendesk Service Desk and Atlassian/JIRA
  • Proactive, collaborative, autonomous working style
  • Genuine passion for learning and implementing improvements
  • Networking knowledge is advantageous
  • communication
  • problem-solving
  • proactive collaboration
  • SSO
  • MDM (Jamf, Intune)
  • Google Workspace

Reference: WJ-799_20837766

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