IT Technical Support Technician (Level 2)

We are looking for a Level 2 IT Support professional to run our Walk-Up Technical Bar experienced break fixes, device hot-swaps, and delivering a great user experience.

Technical Roles & Responsibilities:

• Provide hands-on, walk-up support for Windows OS, laptops, desktops, printers, peripherals, and network connectivity issues.
• Execute approved quick fixes for password resets, AD access, and standard enterprise applications while adhering strictly to IT compliance and security policies.
• Maintain, provision, and configure ready-to-use replacement laptops and peripherals to minimize end-user downtime.
• Create, update, and route incident tickets accurately. Ensure detailed documentation of all walk-up interactions, troubleshooting steps, and escalations.
• Quickly diagnose whether an issue can be resolved at the L1/1+ level or requires immediate escalation to advanced support tiers.
• Manage and troubleshoot iOS devices through MDM, including enrollment, configuration, compliance, and application deployment.

Must Have:

• 4+ years in a Help Desk, Service Desk, or Walk-Up IT Support role.
• Solid grasp of Windows environments, basic networking, hardware break/fix, and enterprise ITSM tools (ServiceNow preferred).
• Patient, professional, and capable of translating technical jargon into simple terms for end-users.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning .
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.

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