IT Technician

Support Full Time Richmond Hill, ON $65,000 - $78,000 CAD per year

Job Type: Full-Time
Location: Greater Toronto Area (GTA), Ontario
Schedule: Monday to Friday, with Saturday rotation; approximately 40–44 hours per week
Salary: $65,000–$78,000 per year
Benefits: Vacation and health and wellness benefits
Expected Start Date: As soon as possible

About Intrust Technology Solutions Corp.

Intrust Technology Solutions Corp. (ITS) provides end-to-end managed IT solutions to dental and medical professionals throughout the Greater Toronto Area (GTA). We are seeking a friendly, technically skilled, and client-focused IT Technician to join our team.

In this role, you will provide remote and on-site technical support, troubleshoot complex IT issues, and assist with technology projects and infrastructure implementations. The ideal candidate is a strong problem-solver who takes initiative, communicates professionally, and is committed to delivering excellent client service.

Key Responsibilities

• Provide remote and on-site technical support and customer service to clients.
• Diagnose, troubleshoot, and resolve hardware, software, server, desktop, network, firewall, and infrastructure issues using established procedures.
• Perform on-site installations, hardware and system upgrades, network cabling, repairs, maintenance, and testing.
• Execute server and network infrastructure upgrades and migrations.
• Conduct on-site analysis and resolve complex desktop and end-user technical issues, recommending and implementing appropriate corrective solutions.
• Maintain accurate, timely, and detailed service tickets, including documenting incidents, problems, resolutions, and updates while on-site.
• Prioritize, schedule, resolve, and **escalate** service tickets as required.
• Coordinate with third-party vendors regarding hardware repairs, software issues, upgrades, and technical support.
• Ensure clients’ technical issues are resolved to their satisfaction.
• Develop and maintain technical documentation, instructional materials, and knowledge base articles.
• Take ownership of assigned projects, solutions, and responsibilities within broader business initiatives.
• Develop technical expertise and assist with training staff on new technologies.
• Follow internal IT policies, procedures, and service standards.
• Maintain high standards of accuracy, clarity, efficiency, and quality in all work.
• Build and maintain positive, professional relationships with existing and prospective clients.
• Perform other duties as assigned by the supervisor.

This position requires participation in a team-based, rotating after-hours support schedule to assist clients outside normal business hours, as needed.

Qualifications and Requirements

• 4+ years of relevant IT support or field service experience.
• A university degree, technical college diploma, or equivalent combination of education and experience is preferred.
• Demonstrated experience providing field service and technical support, including working with third-party hardware and software vendors.
• Strong working knowledge of Microsoft Windows operating systems, including Windows 10 and 11, and desktop applications.
• In-depth knowledge of Microsoft Server environments, including Windows Server 2016, 2019, 2022, and 2025.
• Experience with firewalls, routers, switches, internet connectivity, network security, antivirus solutions, VPNs, and backup systems.
• Strong understanding of LAN, WAN, DNS, DHCP, SQL, and Group Policy.
• Experience managing virtualization environments, including Hyper-V and VMware.
• Knowledge of Microsoft 365, Office 365, Azure, SQL Server management, and cloud-based applications.
• Ability to read, interpret, and follow technical manuals, procedural documentation, and original equipment manufacturer (OEM) guides.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to explain technical issues clearly and professionally.
• Ability to work independently, take initiative, manage competing priorities, and identify opportunities to improve customer support.
• Valid driver's license and access to a personal vehicle, with the ability to travel to client sites throughout the GTA.
• Willingness to work overtime and participate in scheduled after-hours support as business needs require.
• Ability to lift and transport moderately heavy equipment, including computers and peripherals.

Preferred Qualifications and Assets

• CompTIA A+, MCSE, or equivalent IT certifications.
• Knowledge of ITIL principles and service management practices.
• Experience with dental practice management software or other dental technology systems.
• Experience supporting IT environments in medical, dental, or other professional service settings.

What We Offer

• Competitive annual salary of $65,000–$78,000 .
• Health and wellness benefits.
• Opportunities to work with a variety of IT systems, technologies, and client environments.
• The opportunity to contribute to technical projects and develop your expertise in managed IT services.