IT Technician

We have partnered with a leading professional services organisation who are looking for an IT Triage Technician to join their Technology Service Desk. This is a great opportunity to join a supportive and dynamic team, develop your technical skill set and gain exposure to a broad range of IT technologies.

The Role:

• Provide first-line IT support across applications, hardware and end-user technologies, acting as the first point of contact for users.
• Log, triage, diagnose, resolve and elevate incidents and service requests, taking ownership through to resolution wherever possible.
• Assess support requests across phone, email, in-person and remote channels, prioritising issues based on urgency and business impact.
• Install, configure, upgrade and maintain software and devices, including new builds and technology set‑ups.
• Complete user administration and Microsoft Intune tasks, while working with the wider Technology team to identify recurring issues and improve service delivery.

The Candidate:

• Previous experience providing 1st Line IT Support, including incident triage, troubleshooting and resolution.
• Good working knowledge of Microsoft technologies including Windows, Microsoft Office, Exchange, Active Directory, Group Policy and SCCM.
• Experience supporting IT applications, hardware and end-user technologies within a professional or business environment.
• Knowledge of Microsoft Intune and mobile device administration would be advantageous, alongside familiarity with business applications.
• Strong troubleshooting, organisation and customer service skills, with a proactive, team-focused approach and excellent attention to detail.

The Package:

• Highly competitive salary + annual performance-related bonus.
• 25 days’ annual leave + bank holidays, with increases for length of service.
• Up to 5% employer pension contribution + 4× salary life assurance.
• Private medical insurance.