IT Technician

Training, qualifications and experience

• Good standard of basic education including English and mathematics
  

• Extended experience or the ability to demonstrate the competence to undertake the role
  

• Possession of a relevant ICT qualification, to meet the demands of the role, or the ability to demonstrate the capability to gain, relevant qualifications or equivalent where applicable

• Experience of working in a school or college
  

• Working knowledge of the practices, processes and procedures relevant to the role i.e. understanding and experience of:Windows Update Services, Windows and Printer Deployment, Group Policy Management, Active Directory, DNS, DHCP,Microsoft Hyper-V, Windows Server, Microsoft 365 management, wireless network implementation and management,Firewall management, Web filters and Infrastructure Management

• Knowledge and experience of maintaining and repairing pcs, laptops, printers and audio visual equipment
  

• Similar knowledge of printers, reprographics and managed print solution would be desirable
  

• Experience of implementing new systems, hardware and software (ie research, test and install new technologies)
  

• To be willing to undertake the PAT test training.
  

Professional knowledge and understanding

• Prior experience of managing users in a Microsoft 365 tenancy
  

• Knowledge and understanding of a Management Information System
  

• Able to troubleshoot and resolve problems including innovative approach
  

• Good planning and organisational skills, with the ability to prioritise, work efficiently and accurately, particularly underpressure, to deadlines and using own initiative

• Ability to maintain positive relationships with students, staff, parents and members of the community
  

• Developed skills appropriate to the job discipline
  

• Confidence and enthusiastic to work with staff and student and including those with limited ICT knowledge andunderstanding

• Ability to communicate technical fixes to end users in clear, non-technical language, enabling users to implement solutions where appropriate