IT/AV Engineers - Newport

Contract IT/AV Engineers - Newport,

Location: Newport, Wales
Contract: 2 months initially, with the possibility of extension to a 3rd month
IR35 Status: Inside IR35
Salary/Rate: Dependent on experience
Start: Immediate/Imminent
Positions: 3 Engineers
Driving Licence: Required
Own Transport: Essential

Role Overview

We are seeking experienced IT/AV Engineers to provide onsite services in Newport

This is an inside IR35 contract opportunity , initially for two months , with the possibility of extending for a further month.

The successful engineers will provide onsite AV installation, IT hardware support, endpoint and server deployment , as well as general workplace IT services.

Due to the requirement to travel between client sites, a full driving licence and own means of transport are essential .

Key Responsibilities

AV & IT Deployment

• Install, configure and support AV equipment and related IT hardware.
• Deploy endpoints, workstations and Servers.
• Carry out hardware installations, moves, additions and changes (IMAC).
• Validate service requests and prepare equipment prior to deployment.
• Coordinate equipment logistics, installation and collection.
• Provide onsite technical support to end users.

Workplace IT Support

• Diagnose and resolve workplace IT incidents.
• Restore services quickly in line with agreed priorities and SLAs.
• Escalate and coordinate issues with third-party suppliers where required.
• Maintain accurate service records and ensure incidents are properly closed.
• Provide onsite support to priority/VIP users where required.
• Support walk-in/desk-based IT services, including device handouts and returns.
• Assist with hardware orders, equipment logistics and printer replacements.

Problem Management

• Identify, investigate and document recurring workplace IT issues.
• Log, prioritise and manage problems through to resolution.
• Work with internal teams and third parties to identify root causes.
• Implement corrective actions to help prevent recurring incidents.
• Maintain accurate documentation and service records.

Asset & Configuration Management

• Maintain accurate IT asset and configuration records.
• Manage equipment installations, returns, replacements and disposals.
• Maintain appropriate stock levels and support equipment logistics.
• Ensure all asset activity complies with (CLIENT NAME) policies, procedures and systems.

Essential Requirements

• Previous experience in an IT Engineer/Desktop Support/Infrastructure/AV Engineer role.
• Experience with AV equipment installation and support .
• Experience deploying and supporting endpoints and/or Servers .
• Strong troubleshooting and incident-resolution skills.
• Experience with IMAC activities and IT asset management.
• Good customer-facing and communication skills.
• Ability to work independently onsite and as part of a wider service team.
• Full driving licence.
• Own vehicle/transport is essential.
• Flexibility to travel between Newport, Port Talbot and Llanelli .