ITIL-Driven Service Configuration Lead

Marks & Spencer is seeking a Service Configuration Manager to govern and mature the configuration management practice across the D&T estate. You will oversee the CMS and CMDB, ensuring data is trusted and fit for purpose while aligning to ITIL 4 best practices.

The role collaborates with Engineering, Product Owners and Asset management to drive adoption and governance. The ideal candidate will lead data quality, service mapping, discovery improvements and provide executive insights to support