ITSM Analytics & Insights Lead

Pacer Group in Montreal, Canada seeks an experienced ITSM/Service Management Analyst to optimize IT service operations, reporting, and stakeholder coordination. The role emphasizes ServiceNow, Power BI dashboards, and cross-functional collaboration across risk, control, audit, and business teams.

You will analyze service performance data, develop KPI dashboards, and present insights to senior leadership while managing competing priorities in a fast-paced environment.