ITSM & Analytics Specialist — Power BI + ServiceNow Expert

Tata Consultancy Services in Canada is seeking an ITSM professional to help optimize incident, problem, change and service management. The role requires strong analytical skills and experience developing dashboards and KPIs using Power BI and Excel, with the ability to coordinate across multiple teams and senior stakeholders.

You will work with ServiceNow or similar enterprise ITSM platforms, collaborating with technical risk, control, and audit teams to drive improvements while leveraging