ITSM & Incident Management Lead

The London Metal Exchange is seeking an ITSM Service Manager to lead incident, problem, change and release management within the UK division IT team. This permanent role in London involves acting as escalation point, coordinating service measures, and ensuring SLAs with internal and external providers.

You will design monthly service reporting, participate in UAT, and plan Early Life Support for major releases, while maintaining operational acceptance testing and strong stakeholder collaboration.