ITSM Lead: Service Management & Incident Excellence

Southwark Council is seeking an experienced ITSM Manager to lead service management across the organisation, aligning the service desk, resolver teams and product owners around common standards. The role focuses on incident, major incident, problem and change enablement, with responsibility for the ITSM platform and observability capability.

The ideal candidate will have ITIL 4 Foundation or higher, extensive public-sector ITSM experience, strong leadership and stakeholder communication skills,