ITSM Service Manager: Incident, Change & Release Lead

HKEX Group in London seeks an IT Service Management professional to lead capacity planning and change orchestration for trading applications. You will work with IT leadership, LME business, and Change Managers to prioritise releases and maintain robust monitoring and alerting.

You will bring ITIL expertise in incident, problem, change and release management within a financial services or exchange environment, define SLAs, and collaborate with service providers to ensure reliable, high‑volume