IT & Software

IVR Application Developer – Cisco CVP/ Amazon Connect

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Toronto · Ontario · Canada

IVR Application Developer – Cisco CVP / Amazon Connect

Location:

Toronto, ON

Work Mode:

4 days hybrid

Skill Required

  • 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
  • Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.
  • Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server).
  • Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.
  • Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara.
  • Strong knowledge of AWS Amazon Connect is a plus.
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Reference: WJ-291_11676284

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