IVR & Contact Center Architect in Toronto
Apptoza Inc.
Leverage your expertise as an IVR & Contact Center Solution Architect with Salesforce in Toronto, ON. This contract role emphasizes voice-enabled solutions within a collaborative environment.
This position requires over 8 years of experience with designing, implementing, and optimizing voice-enabled contact centers using Salesforce and platforms like Amazon Connect. You will utilize your strong CRM and telephony background to deliver exceptional customer service and coordinate omni-channel solutions across various platforms.
Key Responsibilities: • Design and implement voice-enabled contact center architectures • Troubleshoot Salesforce integrations with internal/external systems • Configure omni-channel experiences across voice and digital • Customize Salesforce using Apex and other tools • Lead deployment and manage a technical team
Requirements: • 8+ years in contact center solution design • Proficiency in Salesforce Service Cloud Voice • Knowledge of IVR flows and customer routing profiles • Expertise in CRM and customer service operations • Experience with Amazon Connect is advantageous
Bring your technical vision to life and enhance customer interactions via Salesforce solutions in Toronto. #J-18808-Ljbffr
This position requires over 8 years of experience with designing, implementing, and optimizing voice-enabled contact centers using Salesforce and platforms like Amazon Connect. You will utilize your strong CRM and telephony background to deliver exceptional customer service and coordinate omni-channel solutions across various platforms.
Key Responsibilities: • Design and implement voice-enabled contact center architectures • Troubleshoot Salesforce integrations with internal/external systems • Configure omni-channel experiences across voice and digital • Customize Salesforce using Apex and other tools • Lead deployment and manage a technical team
Requirements: • 8+ years in contact center solution design • Proficiency in Salesforce Service Cloud Voice • Knowledge of IVR flows and customer routing profiles • Expertise in CRM and customer service operations • Experience with Amazon Connect is advantageous
Bring your technical vision to life and enhance customer interactions via Salesforce solutions in Toronto. #J-18808-Ljbffr
Reference: WJ-3875_13085467