Junior Cityworks Technical Analyst

Job Title: Junior Cityworks Technical Analyst

Job ID: 90802

Location: Kelowna, British Columbia- – Remote or Hybrid

What you will be doing:

• Provide Tier 1 and Tier 2 support for Cityworks AMS and PLL users
• Troubleshoot and resolve application, configuration, and workflow issues
• Investigate and respond to support tickets
• Assist with user support, issue triage, and testing activities
• Support configuration and administrative tasks within Cityworks
• Participate in system documentation and knowledge transfer activities
• Assist with the City’s planned upgrade toCityworks 23.14
• Work closely with the Senior Technical Lead and other business stakeholders

What you must have:

• 1-3 years of experience supportingCityworks AMS and/or PLL
• Familiarity withCityworks 23
• Experience providing application support in a municipal or utility environment is an asset
• Understanding of Cityworks workflows, service requests, permits, inspections, work orders, and asset management processes
• Ability to investigate issues, analyze requirements, and communicate effectively with users
• Experience working with ArcGIS Enterprise and GIS data is considered an asset
• Strong customer service and problem-solving skills

Salary/Rate Range: $60.00-$72.00 /hr