Junior Cloud Support Engineer – Incident & IaaS/PaaS

OCC Group in Stoke-on-Trent is seeking a Junior Cloud Infrastructure Engineer to support a managed service provider (MSP) client in delivering cloud services across IaaS, PaaS, and SaaS. This role focuses on reliable, efficient cloud support aligned with business needs and SLAs, ideal for someone with a strong IT support background and incident management experience.

You will act as a first/second line escalation point, diagnose issues in cloud infrastructure, collaborate with vendors, monitor