Junior IT Helpdesk Associate

The Town of Lincoln, located in the beautiful Niagara Region, offers a unique environment that encompasses Lake Ontario, the Bruce Trail and Niagara Escarpment and is situated between Hamilton and St. Catharines. Steeped in a rich history and home to one of the fastest growing municipalities, Lincoln is a place to grow, a place to prosper and a place to belong.

Reporting to the Manager of IT and Enterprise Services, and working closely within a team environment, the Junior Helpdesk Associate plays a key role in supporting the audiovisual systems during the Town of Lincoln's Council meetings. Additionally, the role involves assisting withservice requests such as troubleshooting hardware and software issues, addressing user inquiries, and escalating more complex problems to senior team members. This role is ideal for someone eager to learn and grow in the IT field, with a focus on providing exceptional service and support to end-users.

The Successful Candidate will have the following qualifications and skills:

• Has or is working towards a post-secondary diploma in IT Support, or similar.


• Basic understanding of IT systems, workstation hardware, and software applications.


• Demonstrated interpersonal skills, strong customer service skills and political acumen.


• Demonstrated ability to work independently and participate collaboratively in a team environment


• Has the ability to remain effective in stressful situations.


• Excellent oral, written communication skills and email etiquette


• Excellent analytical and problem-solving skills; with the ability to exercise discretion regarding sensitive or confidential information as required


• Eagerness to learn and adapt to new technologies.


• Must be willing and able to work evening shifts, including but not limited to Monday evenings.

Hours and shifts may vary; but will primarily take place during the evenings. The maximum hours for this position are 48 hours bi-weekly. The hourly rate is $20.37.

The Town of Lincoln is an equal opportunity employer, dedicated to creating an inclusive and accessible work environment. We are committed to removing barriers in our recruitment and selection processes and supporting the needs of all applicants in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).We encourage applicants to inform us of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process.

We thank all applicants who apply but advise that only those selected for an interview will be contacted. The information gathered is in accordance with the Municipal Freedom of Information and Protection of Privacy Act and will be used only for candidate selection. We encourage applicants to inform us of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process. Please note that the Town of Lincoln does not use AI technology at any stage of the recruitment process.