Junior IT Support Engineer

In this role you provide high-quality, onsite IT support to staff in a professional, white-glove environment. You will troubleshoot peripherals, manage desk moves, and maintain AV and meeting-room tech to keep daily operations running smoothly. You’ll support new starters with setup and Outlook configuration, and assist with offboarding and inventory. The role offers exposure to financial services settings and requires proactive, reliable service from a client-facing IT professional.

• Provide onsite IT support for staff and equipment to ensure smooth operations
• Resolve issues with peripherals, connectivity, drivers, and equipment replacements
• Perform desk moves and verify full functionality of relocated equipment
• Routine checks of meeting room and conference room AV equipment and conferencing systems
• First-line troubleshooting for common laptop and Outlook issues
• Support new starters with laptop setup, Outlook config, PowerToys, and standard business apps
• Assist offboarding with factory resets, mobile wipes, and equipment reissue preparation
• Regular checks of quiet rooms and flexible spaces to ensure IT readiness
• Maintain accurate IT stock levels and flag low stock for replenishment
• Support VCO account administration (training provided)

• Some previous helpdesk or IT support experience
• Experience in high-profile, professional, white-glove IT support environments
• Financial services, investment, private equity, or professional services experience preferred
• Strong customer service skills with a professional approach
• Excellent time management and organisational skills
• Strong attention to detail in equipment, meeting-room setups, and stock
• Proactive and reliable approach to onsite IT support

• customer service
• time management
• attention to detail
• onsite IT support
• AV equipment maintenance (screens, cameras, microphones, conferencing systems)
• Outlook troubleshooting and configuration