Junior IT Support Engineer – Global Incident Response

Jobgether is seeking a Junior Support Engineer based in Canada to help maintain a global digital testing platform. You will support cloud-based and on-premises infrastructure, troubleshoot issues across devices, servers, and networks, and respond to incidents affecting critical services.

You’ll own tickets from detection to resolution and improve operational playbooks. You will work with distributed teams, document troubleshooting workflows, and participate in on-call rotations to ensure