Junior Systems Administrator

4 days ago Requisition ID: 1150

Salary Range: $50,000.00 To $60,000.00 Annually

Transform Technology: Join GraceMed as an Junior System Administrator in Oakville!

GraceMed is a fast-growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients. With our high-quality service delivery model, our mission is to provide the absolute best advice and treatments tailored for each client's individualized needs.

Why Join Our Team:

• Rewards that grow: Competitive compensation and commission rewards. We offer team member group benefits plus discounts on medical-grade skin care and our aesthetic services.
• Strength in harmony: Friendly and collaborative team atmosphere. Work alongside a team of skilled professionals providing a variety of treatments to help our patients achieve exceptional outcomes.
• Learn from the best: Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities.

What you'll do:

You are a key player on the IT team, you will help administer, secure, and improve the systems that power GraceMed’s clinics and corporate operations.

Key Responsibilities:

• Administer and maintain the Microsoft 365 environment, including Entra ID (user, group, and access management, conditional access), Intune (device enrollement, compliance and configuration policies), Exchange Online, SharePoint, and Teams.
• Monitor, manage, and respond to alerts from the EDR platform: investigate and remediate endpoint security incidents and escalated as required.
• Use the RMM platform to monitor endpoints, deploy patches and software, run scripts, and perform remote maintenance.
• Manage incoming requests and incidents through the ticketing system, prioritizing impact and SLA, documenting resolutions, and escalating complex issues.
• Maintain, troubleshoot, and support network infrastructure across multiple locations, including WAN/LAN connectivity, firewalls, switches, wireless access point, VPN, and remote access solutions.
• Support EMR system administration, upgrades, and integrations.
• Provide support to end users on EMR systems.
• Provide remote and on-site support to end users across clinic locations, including onboarding and offboarding of staff and devices.
• Maintain accurate inventory of IT assets and plan hardware and software lifecycle upgrades and replacements.
• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.
• Support the Project Manager on IT projects such as system migrations and upgrades by completing assigned technical tasks, providing status updates, and documenting outcomes.
• Manage end-to-end vendor relationships, contracts, performance tracking, and risk mitigation to optimize service quality and cost efficiency.

What you'll bring along:

Our preferred candidate is a hands‑on, solution‑oriented problem solver who thrives in a growing, fast‑paced environment. You take pride in reliable delivery, communicate clearly with technical and non‑technical people alike, and are eager to grow your skills.

Experience (one of the following):

• A minimum of 2 years of experience in system administrator, network administrator, or other IT administrator roles, OR
• A minimum of 5 years of experience in a technical support or helpdesk role.

Mandatory Requirements:

• Hands‑on Microsoft 365 administration experience, including Intune, Entra ID, and SharePoint.
• Experience working with an EDR platform.
• Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN, firewalls, switches, and wireless.
• Advanced experience with RMM tools.
• Experience working within a ticketing system.
• Excellent communication and customer service skills.
• Strong problem‑solving ability and attention to detail.
• Valid driver’s license and reliable transportation for travel between locations.

Nice to Have:

• Post‑secondary education in Computer Science, Information Technology, or a related field.
• Scripting experience (PowerShell)
• Experience with EMR systems or in a healthcare environment.
• Experience in a growing or multi‑location organization.

Work Model:

This is a hybrid position based in Oakville, Ontario. On‑site presence at clinic locations is required for hardware work, site visits, projects, and user support as business needs require.

GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodation is available upon request for candidates with disabilities taking part in all aspects of the selection process.