Junior Tester

ESSENTIAL JOB FUNCTIONS

Primary responsibility is providing operation support of Lockbox applications, and additional areas of support, as assigned. Job functions of an Operations analyst include:

• Create, edit, and test application and operational procedures for Lockbox Operations and Support.
• Write and execute test scripts for operational testing of applications in process improvement projects.
• Performs business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications
• Mine data from primary and secondary sources often using complex joins across multiple datasets.
• Plays a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.
• Delivering high quality support and great service to our internal/external partners and clients.
• Active participation and guidance as it relates to Lockbox, and the associated applications/systems, process initiatives and projects.
• Translates business needs and requirements to Technology partners; translates technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business.

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

More broadly, analysts are expected to display the following skills and competencies:

• Strong problem solving through ability to analyze qualitative, operational & financial data
• Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types
• Ability to concisely and effectively communicate with senior management
• High degree of adaptability & intellectual curiosity, comfortable with ambiguity
• Exceptional teamwork and collaboration

REQUIRED QUALIFICATIONS

• Bachelor’s Degree or equivalent experience of ideally 2+ years in an operational or support environment
• Attention to detail in documenting and implementing requirements
• Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues
• Excellent written and verbal communication skills
• Ability to effectively manage change xhqgsiq
• Ability to stay on top of task assignments
• Strong decision making and analytical skills
• Ability to facilitate research and resolution of sometimes less-than-straight-forward issues
• Strong aptitude to technology based tools and databases (i.e., Excel, Access, )
• Interest, willingness and ability to assimilate information quickly and succinctly
• Works well in a team-based environment

PREFERRED QUALIFICATIONS

• 1-2 years of Operational Analyst experience
• Technically savvy in relation to Windows systems and software
• Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization