Key Accounts Service Specialist

ASK Recruitment Services specialize in building strong connections and placing top talent in a reliable, professional and timely manner. As experienced HR professionals, ASK understands the hardships organizations and candidates experience in recruitment processes and that is why we take every step to ensure a stress free experience.

Our client, a leading supplier of entrance automation solutions is looking for a Key Accounts Service Specialist to join their team in Mississauga.

Key Responsibilities

Portal Management & Service Coordination

• Maintain and update service portals for customer accounts, ensuring accurate data entry and timely processing of work orders and quotes. Acting as a gatekeeper to all KAC portals and updating each district team.
• Handle escalations and discrepancies in quoted amounts, coordinating with estimators and service teams to resolve issues.
• Track and report on portal activities for internal planning and forecasting
• Maintenance of Compliance Documents (KA & Local)
• Ensure compliance documents are updated for all KAC portals or for onboarding a new client portal, which includes COI, WSIB.
• Maintain accurate records of service agreements, quotes, and portal transactions for audit and reporting purposes.

Customer Communication

• Act as a primary contact for clients regarding service agreements, work orders, and portal-related inquiries.
• Collaborate with internal teams (estimators, customer service, technicians and the dispatch team) to provide timely updates and maintain transparency.

Back-Up for Call Intake

• Covering for call intake when needed or during demanding times
• Dispatching Calls for SUBs when called upon (With the assistant by the supervisor)
• Daily/Weekly Reporting