IT & Software

Knowledge Base Specialist: Ops & AI Enablement

Convergys

Mississauga · Peel Region · Canada

Concentrix seeks a knowledge base analyst to organize and maintain knowledge base content, improving decision-making and customer support. You will work with cross-functional teams to ensure accurate, accessible information for frontline staff.

The role involves creating and updating articles, analyzing data for trends, supporting AI tool implementations, and helping users navigate knowledge management tools. Strong communication and multitasking are essential.

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Reference: WJ-291_10978114

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