L1.5 Support technician

Talent Acquisition Specialist @ TATA CONSULTANCY SERVICES | Bachelor of Engineering

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting‑led, cognitive‑powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31 2025 (BS1) and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award‑winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Skills and Responsibilities

• Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs, barcode scanners, barcode printers, smart devices) and touch points.
• Interaction with team members for knowledge sharing, knowledge transition, and issue resolution.
• Stakeholder management, share regular updates, and assist in preparing operational reports.
• Triaging of issues and coordination with cross‑functional teams for timely resolution.
• Follow service‑management processes (e.g. Incident, Change, Capacity, Problem, SLM, Knowledge Management).
• Maintain agreed SLA levels and assure quality of delivery at all times.
• Adhere to shift rotation plan and operating model.
• Interaction with SMEs on functional issues.
• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area.
• Track and report progress to stakeholders.
• Working experience in ServiceNow and knowledge of Incident, Problem, Change, SLM, and Knowledge Management processes.
• Experience in an Airbus environment as part of Shopfloor L1.5 Support is an added advantage.
• Proficiency in Quebec French and English (mandatory).
• Day‑to‑day incident monitoring and resolution, preferably in ServiceNow.
• Willingness to work in shifts (mandatory).

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

Role Summary

MES/Shopfloor Support Engineer, Aerospace, knowledge of Manufacturing IT environment.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2‑week period. We invite you to continue to apply for other opportunities that match your profile.