L1.5/L2 Desktop Engineer – Jersey

Location: St Helier, Jersey ,UK (Onsite)

Experience: 2–3 Years

Role Overview

We are looking for a hands-on L1.5/L2 Desktop Engineer to bridge frontline service desk support and advanced system administration. The role involves desktop engineering, hardware/software deployment, VDI support, executive/VIP support, meeting room technology, and mobile device management.

Key Responsibilities

• Resolve and escalat complex incidents and service requests through ServiceNow ITSM or equivalent tools.
• Create and maintain internal Knowledge Base (KB) articles.
• Escalate incidents to third-party vendors when required.
• Build, configure, image, and provision Windows 11 laptops and desktops.
• Use deployment tools such as Microsoft Intune, Autopilot, and SCCM.
• Deploy software applications and updates while maintaining version control.
• Manage the complete hardware lifecycle, including secure decommissioning and recycling.

VDI Support

• Troubleshoot and support Virtual Desktop Infrastructure (VDI) environments.
• Resolve user profile issues, connection drops, thin-client hardware issues, and application delivery failures.

Executive / VIP Support

• Provide white-glove IT support to C-suite executives and senior leadership.
• Perform executive hardware refreshes, data migrations, and system configurations.
• Support laptops, mobile devices, and peripherals.

Meeting Room & Digital Workspace Support

• Support and troubleshoot Microsoft Teams Rooms, projectors, smart displays, and AV peripherals.
• Maintain and troubleshoot digital signage players across office locations.
• Handle MDM enrollment, email configuration, and application deployment.

Mandatory Skills

• Good knowledge of Windows OS.
• Proven experience in Desktop Support / EUC or similar roles.
• Good understanding of ITIL processes.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication.
• Excellent attention to detail and proactive approach.
• Ability to work effectively with diverse teams and stakeholders.
• Willingness to visit other sites across Jersey, Guernsey, and the Isle of Man.

Desired Skills

• L1.5/L2 Desktop Engineering experience.